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Headquartered in Mumbai, India, Diallo delivers world-class BPO solutions to clients across India, the Middle East, and global markets in more than 20 languages.We provide a comprehensive suite of services, including customer experience management, back-office operations, payroll outsourcing, verification, and IT-enabled solutions.With a highly skilled workforce of 1,100+ professionals and over 20 years of proven industry expertise, we specialize in collections, debt recovery, and process optimization, ensuring measurable impact for our clients.Trusted by 30+ leading organizations, including banks, NBFCs, and telecom enterprises, Diallo is a strategic partner in driving operational excellence and business growth.
We Deliver Excellence in Every Customer Interaction
At Diallo, we combine technology, experience, and strategy to provide businesses with smarter, faster, and more cost-effective BPO solutions.
- Experienced & Efficient Teams
- Specialized Customer Resolution
- New Operation Strategies Implementation
- Productive Data Sourcing for Maximum Output
- Market Insights & Feedback Analysis Reports
- Cost-Effective Staffing Solutions
- Focused Query Management & Trend Analysis
- Effective Customer Account Management
- Leveraging New Technologies for Higher Efficiency
Next-Gen BPO & Customer Engagement Solutions
We deliver world-class BPO solutions tailored to the unique needs of every industry. Our specialized expertise ensures seamless customer experiences, improved efficiency, and measurable business growth across multiple sectors.
BFSI (Banking, Financial Services & Insurance)
Robust customer support, collections, and compliance-driven processes to meet the demands of banks, insurers, and financial institutions.
E-commerce
End-to-end support for order management, returns, and customer queries to enhance shopping experiences and customer loyalty.
Healthcare
HIPAA-compliant patient support, appointment scheduling, billing assistance, and insurance claim follow-ups.
ED- TECH
Student support services, course enrollment assistance, and technical helpdesk for digital learning platforms.
Utilities
Billing inquiries, outage support, and customer assistance for energy, water, and telecom providers.
Marketing & Sales
Inbound/outbound campaigns, lead generation, and customer engagement strategies that drive growth and retention.
Our Global Presence
At Diallo, we are proud to have built a strong presence both in India and across international markets. In India, our operations span across key regions including Maharashtra, Delhi, Haryana, Punjab, Andhra Pradesh, Karnataka, and Gujarat, enabling us to serve businesses with regional expertise and nationwide reach. Beyond India, our services extend globally to the USA, UK, and the Middle East, ensuring that clients receive seamless support and world-class solutions wherever they are located. With this extensive footprint, we remain committed to driving business growth, building long-term partnerships, and delivering excellence across borders.
Years of Experience
Total Customers Served
Our Clients Reviews
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